Can you text, message and chat with customers through your CRM system, regardless of their messaging system? Probably not, unfortunately.
source http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=89C872EEC30340C9B68FF3F2245A9BC7&url=https%3a%2f%2fwww.forbes.com%2fsites%2fquickerbettertech%2f2022%2f05%2f24%2fon-crm-what-is-conversational-crm-and-why-should-you-care%2f&c=3056049613068186566&mkt=en-us
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