Cloud-based contact centers, integrated with customer relationship management, provide a unified view of the customer journey to agents, wherever they work.
source http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=63f94dbc56d246ed96e3ffa0e4a48669&url=https%3a%2f%2fbiztechmagazine.com%2farticle%2f2023%2f02%2fwhy-customer-experience-technology-vital-modern-digital-work-environments&c=4099346986009406412&mkt=en-us
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