These innovations are ready to be rolled out and are positioned to help contact center managers achieve their departmental and corporate objectives.
source http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=63e80e288d8d40468fb38017a521336a&url=https%3a%2f%2fwww.destinationcrm.com%2fArticles%2fColumns-Departments%2fReality-Check%2f5-Applications-to-Boost-Contact-Center-Performance-in-a-Tough-Economy-157111.aspx&c=15284705857764466752&mkt=en-us
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