A great customer experience helps companies to get more leads, convert more of them into paying customers and get them to refer more people. These trends are making it easier to do all that and more.
source http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=53FB8524A71D4A05B43D1C3AC55D6B70&url=https%3a%2f%2fwww.entrepreneur.com%2farticle%2f361769&c=5472794831413520884&mkt=en-us
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