If it's not clear to your staff members how — or even why — to use the CRM, then don't expect them to be eager participants. Perhaps that's why failure rates for CRM projects hover around 33%, ...
source http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=522490D57559490EB44781E2D530EF45&url=https%3a%2f%2fwww.business.com%2farticles%2fswitching-crm-software%2f&c=14428079587509570427&mkt=en-us
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