CRM and other customer experience technologies based on ‘push’ service/sales/marketing protocols are obsolete. They’ll be replaced by a data-driven real-time model which surrounds the customer with th...
source http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=E37920C5239A4C6BA8D6E6BBF0E5CFA7&url=http%3a%2f%2fcustomerthink.com%2f6-digital-experience-mission-critical-trends%2f&c=3853332456623494754&mkt=en-us
No comments:
Post a Comment