“Your call center might have Zendesk here and ServiceNow here and a knowledge base there and a CRM. You have five or six systems put together to run your contact center each, of which have their own ...
source http://www.bing.com/news/apiclick.aspx?ref=FexRss&aid=&tid=4A8515B831924C79B2E22B1D308E0348&url=https%3a%2f%2fwww.datanami.com%2f2021%2f10%2f29%2fdo-you-need-a-cdp-and-other-data-mysteries%2f&c=17245236683205453616&mkt=en-us
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